Shipping is FREE on all orders to customers within the United States.
We do not want to mess around with fine print and extra charges. We like things to be simple and easy.
Order Confirmation:
As soon as you place your order you will receive an order confirmation via email. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
Once the order has been placed, we will process the charges and get to work preparing your order for shipment. During this time customers will receive a email conformation with tracking numbers and additional details regarding your order.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at howdy@lonestaroutlanders.com.
International Orders:
Please be aware that our products are made specifically for the United States market.
Our products have generally not been certified for use with other countries electrical safety standards but all of our products are certified to United States standards.
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to howdy@lonestaroutlanders.com, then visit our Returns page and lodge your return claim online.